Club Member Terms and Conditions Agreement
Interested in becoming a Quady wine club member, or looking for details regarding your current club membership? Take a minute to review the information below for membership details.
By signing up as a member of Club Quady/Electra/Vya, I agree to purchase two (2) Wine Club Releases within a one (1) year period. Wine Club Releases occur during the months of April and October. Wine Club Releases are limited-time orders that are only offered during the month of their scheduled release. Quady Winery staff will attempt to notify me by email of upcoming Wine Club Releases starting approximately 3 weeks prior to and during the month of the Wine Club Release. Quady Winery staff will also attempt to remind me to update any expired or outdated billing/shipping information on file at that time. It is my responsibility to inform Quady Winery's staff of any changes to my contact and payment information including phone numbers, email addresses, payment information, billing and shipping addresses.
By joining Club Quady/Electra/Vya, I understand I am enrolling in the wine club and permit Quady South Winery, LLC., to charge my credit card on file for each Wine Club Release in the months of April and October. The cost of each release is determined by the cost of the wine, sales tax, and any applicable shipping charges. I confirm that I am at least 21 years of age and understand all Wine Club Releases must be received and signed for at time of delivery or picked up by someone at least 21 years of age.
I understand that if I miss a Wine Club Release due to a missed payment, expired credit card or other payment processing issue, Quady South Winery, LLC., may suspend my Club Quady/Electra/Vya Membership and all membership benefits until payment is received.
Automatic Renewal Disclosure
After I receive my first two (2) Wine Club Releases, I will remain a member, receiving Wine Club Releases in the months of April and October, until I request my Club Quady/Electra/Vya Membership to be cancelled by calling the winery at 1-800-733-8068 or emailing firstname.lastname@example.org before the next scheduled release. Cancellations may also be requested online by filling out the Membership Cancellation Form.
Cancellations must be made prior to processing your next club release order. If you request to cancel after your order is processed, the order will serve as your last club order, and we will then fulfill your request to cancel your membership.
Approximately 3 weeks prior to each club release, you will receive an email noting important dates and details of your upcoming shipment. Please add email@example.com to your address book to avoid club emails getting lost in your junk mail folder. It is your responsibility as a club member to notify Quady Winery of any changes to your credit card and/or billing/shipping address prior to the first day of the upcoming club release. Quady South Winery, LLC., is not liable for any shipping expenses resulting in a returned or lost wine club release due to old and/or outdated club member addresses. Unfortunately, we are unable to make any changes after billing has occurred.
Billing and Shipping for “Ship-to” Members
By signing up as a Club Member, you authorize Quady Winery to charge your credit card on file for your club shipment during the months of April and October until you cancel your membership. For members who opt to have their club release shipped to them, your card will be charged once your club order has been processed. We will begin processing orders on the first Monday of each designated club release month and will continue throughout the entirety of the month. Wine Club Releases will be shipped out within 3 to 5 business days of the payment being processed.
All orders are shipped UPS Ground. Once UPS has picked up your package, you will receive an email with your tracking number. Should you need to make any changes to your delivery information, you may do so using this tracking number on UPS’s website. All orders containing wine require an adult (21+) signature at time of delivery. If an adult 21+ is not available to sign to receive the wine shipment, UPS will attempt to deliver the package again the next business day. UPS will attempt to deliver the package a total of 3 times. If these attempts are unsuccessful, your order will be returned to Quady Winery, resulting in additional shipping costs.
Orders that are refused by the customer at time of delivery, or orders that are returned to Quady Winery labeled as “unable to deliver” will be credited the cost of the product minus all shipping charges.
Customers who would like Quady Winery to reship a returned package will be responsible for all shipping charges.
For more information on our shipping policies, please click here.
Billing for “Pick-up” Members
Club members who opt to pick up their club releases at Quady Winery may do so starting on the first day of each club release. Club orders may be placed in person in the tasting room, or over the phone prior to when you plan to pick up your release. Your credit card on file will not be charged until the order is placed. Pick-up members have until the last Saturday of the month to pick-up their release. If your release has NOT been picked up by then, Quady Winery will begin processing those orders for shipment the following Monday. The card on file will be charged for the wine and any shipping charges, and the order will ship to the address on file.
All club pick-up orders placed over the phone must be picked up within 30 days of the order being processed. If orders are not picked up within this timeframe, the order will be shipped to the address on file and applicable shipping fees will be charged to the card used for payment.
Quady staff members will give a courtesy call if the order has not been picked up by the 25th day. If we have not heard back from the customer by day 30, the order will be shipped.
Quady Winery reserves the right to change any of the information above at any time, with or without prior notification. Quady Winery will make every effort available to communicate noteworthy changes regarding future or current club memberships to me by email. Quady employees use the contact information listed in the current account information. Outdated contact information may prevent Quady employees from reaching me about any changes made.