Shipping Terms & Conditions
Currently, we can ship to AZ, CA, CO, DC, FL, GA, IA, ID, IL, KS, MA, MD, ME, MI*, MN, MO, MT, NC, ND, NE, NV, NH, NM, NY, OH, OK, OR, PA, TX, VA, WA, WI & WY. Unique restrictions may apply to certain states.
To our customers in Tennessee: as of 7.20.22 we are unable to ship orders to the state of Tennessee due to new state licensing requirements. We are working to ensure that Quady Winery is compliant with these new regulations and will reopen shipping to the state when we are able to do so.
All orders containing wine require an adult (21+) signature at time of delivery. All orders are shipped UPS ground unless selected otherwise. We require up to two (2) business days from the time of order placement to process and ship your order.To find our wine locally, please use our locator map: www.quadywinery.com/locate/.
Due to the delicacy of Quady wines, extreme temperatures – both hot and cold – can damage them in transit. Should severe temperatures (100 °F or hotter, 32 °F or colder) be in effect at the time wine orders are placed, Quady Winery will wait to ship all orders until temperatures become safe to do so. In the instance orders are held, customers will receive an email notification from Quady staff, as well as another email when orders ship. We believe this is the best course of action to ensure our wine ships safely and can be enjoyed the way it’s meant to upon arriving at its intended destination.
State laws are constantly changing in regards to shipments of wine directly to consumers. For more information about current shipping laws, please visit www.wineinstitute.org
*We are currently unable to ship our Port & Starboard wines directly to customers in Michigan. We apologize for the inconvenience!
Returns & Cancellations
We will replace or refund you for any bottle of wine that is damaged, flawed or that the customer finds unsatisfactory. We may ask the customer return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Please send an email to firstname.lastname@example.org to arrange for the return of corked or flawed product.
Once the wine is received, we will refund your credit card account for the cost of the wine. Refunds for shipping and handling may apply in certain situations. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges. Please contact the tasting room at email@example.com or 800-733-8068 for return instructions.