Shipping Terms & Conditions
Currently, we can ship to AZ, CA, CO, DC, FL, GA, IA, ID, IL, KS, KY, MA, MD, ME, MI, MN, MO, MT, NC, ND, NE, NV, NH, NM, NY, OH, OK, OR, PA, TX, VA, WA, WI & WY. Unique restrictions may apply to certain states.*
All orders containing wine require an adult (21+) signature at time of delivery. All orders are shipped UPS ground. We require up to two (2) business days from the time of order placement to process and ship your order. To find our wine in your local area, please use our locator map: www.quadywinery.com/locate/.
Due to the delicacy of Quady wines, extreme temperatures – both hot and cold – can damage them in transit. Should severe temperatures (100 °F or hotter, 32 °F or colder) be in effect at the time wine orders are placed, Quady Winery will wait to ship all orders until temperatures become safe to do so. In the instance orders are held, customers will receive an email notification from Quady staff, as well as another email when orders ship. We believe this is the best course of action to ensure our wine ships safely and can be enjoyed the way it’s meant to upon arriving at its intended destination.
Please keep in mind that state laws are constantly changing regarding shipments of wine directly to consumers. For more information about current shipping laws, please visit www.wineinstitute.org
*Current unique restrictions:
- We are unable to ship our Port & Starboard wines directly to customers in Michigan.
- We are unable to ship 375 mL bottles to customers in Maine.
- We are unable to ship Vya Vermouth or Starboard to customers in Montana.
- We are unable to ship any wine to Tennessee - this may chance as we work through the updated licensing process.
Returns & Cancellations
Please inspect all packages as soon as they are received. Should any bottle(s) be broken or damaged, please contact Quady Winery at email@example.com or 800-733-8068 within 3 days of receiving the damaged package. If possible, please email photos of the original packaging and its contents as you found it to firstname.lastname@example.org. This will help with the UPS claim process.
We will replace or refund any bottle of wine that is damaged, flawed or that the customer finds unsatisfactory. We may ask customers to return the unfinished portion of the original bottle for replacement. Please send an email to email@example.com to arrange for the return of corked or flawed product. By law, we cannot accept returns of alcoholic beverages unless the product is corked or flawed. We are also unable to accept the return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error.
Once the wine is received at our facility, we will refund your credit card account for the cost of the wine. Refunds for shipping and handling may apply in certain situations. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges. Please contact the tasting room at firstname.lastname@example.org or 800-733-8068 for return instructions.
Refused & Returned Shipments
If an adult 21+ is not available to sign to receive the wine shipment, UPS will attempt to deliver the package again the next business day. UPS will attempt to deliver the package a total of 3 times. If these attempts are unsuccessful, your order will be returned to Quady Winery, resulting in additional shipping costs.
Orders that are refused by the customer at time of delivery, or orders that are returned to Quady Winery labeled as “unable to deliver” will be credited the cost of the product minus all shipping charges.
Customers who would like Quady Winery to reship a returned package will be responsible for all shipping charges.
Pick-Up Order Policy
All pick-up orders, whether placed online or over the phone, must be picked up within 30 days of the order being placed. If orders are not picked up within this timeframe, the order will be shipped to the address on file and applicable shipping fees will be charged to the card used for payment.
Quady staff members will give a courtesy call if the order has not been picked up by the 25th day. If we have not heard back from the customer by day 30, the order will be shipped.